Keyndex Help Center

Find answers to common questions about AI-powered company analytics and how our platform works.

Need Help?

Can't find what you're looking for? Our support team is here to help.

Contact Us

Privacy Policy

Last Updated: February 18, 2026

This Privacy Policy describes how Keyndex ("we", "us", or "our") collects, uses, and shares your personal information when you use our AI-powered European company analytics platform and services. We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

1.1. Information You Provide to Us

  • Account Information: When you create an account, we collect your name, email address, company name, and password.
  • Profile Information: You may choose to provide additional information such as your job title, industry, and business interests.
  • Search and Usage Data: When you use our platform, we collect information about your searches, companies viewed, reports generated, and features used.
  • Payment Information: If you subscribe to a paid plan, we collect payment information, though actual payment processing is handled by our secure payment processors.
  • Communications: We keep records of your communications with our support team and any feedback you provide.
  • API Usage: If you use our API, we collect information about your API calls, usage patterns, and integration details.

1.2. Information Collected Automatically

  • Usage Information: We collect information about how you interact with our platform, including pages visited, features used, time spent, and search queries.
  • Device Information: We collect information about the device you use to access our Services, including hardware model, operating system, browser type, and IP address.
  • Analytics Data: We use analytics tools to understand user behavior, platform performance, and feature effectiveness.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience and provide personalized features.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our AI-powered analytics Services
  • Process your searches and generate personalized company insights
  • Manage your subscription and process payments
  • Provide customer support and respond to your inquiries
  • Send you service updates, security alerts, and important notifications
  • Personalize your experience and recommend relevant companies or insights
  • Analyze usage patterns to improve our AI algorithms and data quality
  • Detect, investigate, and prevent fraudulent activities and platform abuse
  • Comply with legal obligations and protect our rights and interests
  • Conduct research and development to enhance our Services

3. How We Share Your Information

We may share your personal information in the following situations:

  • With Service Providers: We share information with third-party vendors who perform services for us, such as cloud hosting, payment processing, analytics, customer support, and data processing.
  • For Business Operations: We may share aggregated, anonymized data with business partners for research, market analysis, or service improvement purposes.
  • Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or to protect our rights, users' safety, or investigate potential violations.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

Important: We do not sell your personal information to third parties or use it for advertising purposes.

4. Data Sources and Third-Party Information

4.1. Company Data Sources: Our platform aggregates company information from over 138 verified sources, including official business registries, financial databases, and publicly available information. This data is not considered personal information of our users.

4.2. Data Processing: We use AI and machine learning algorithms to process and analyze company data to generate insights. Your search queries and usage patterns may be used to improve these algorithms while maintaining your privacy.

4.3. Data Accuracy: While we strive to provide accurate information, we are not responsible for the accuracy of third-party data sources.

5. Your Privacy Rights and Choices

5.1. Account Management

You can update your account information, privacy settings, and communication preferences at any time through your account dashboard.

5.2. Data Access and Portability

You have the right to request access to your personal information and obtain a copy of your data in a structured, machine-readable format.

5.3. Data Correction and Deletion

You can request correction of inaccurate personal information or deletion of your account and associated data, subject to legal and operational requirements.

5.4. Marketing Communications

You can opt out of promotional emails by following the unsubscribe instructions or updating your preferences in your account settings.

5.5. Cookies and Tracking

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our Services.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, though some information may be retained for legal or operational purposes.

8. International Data Transfers

We are based in Germany and process information in various locations within the European Union. If you are located outside the EU, we ensure appropriate safeguards are in place for international data transfers in accordance with applicable data protection laws.

9. Children's Privacy

Our Services are not intended for individuals under 16 years of age, and we do not knowingly collect personal information from children under 16. If we learn we have collected personal information from a child under 16, we will delete that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of significant changes by email or through our platform. We encourage you to review this Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: contact@keyndex.de

Address: Peter-Müller-Str. 3 40468 Düsseldorf Germany

Your Privacy Matters

If you have any questions about our privacy practices or would like to exercise your data rights, our support team is here to help.

Contact Us