Keyndex Help Center

Find answers to common questions about AI-powered company analytics and how our platform works.

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Frequently Asked Questions

Find answers to commonly asked questions about Keyndex platform, features, and subscription plans.

Keyndex is an AI-powered European company analytics platform that provides comprehensive business intelligence on over 78 million companies across 25 European countries. We combine real-time data with artificial intelligence to deliver actionable insights for professionals, investors, and analysts.
Keyndex stands out with its AI-powered analysis, real-time data updates, and comprehensive European coverage. Our platform doesn't just provide raw data – we use artificial intelligence to generate insights, valuations, and recommendations that help you make informed business decisions quickly.
Keyndex covers 25 European countries with comprehensive company data, including major markets like Germany, France, UK, Italy, Spain, Netherlands, and emerging markets across Eastern and Northern Europe. Our database is continuously updated with new companies and market data.
Our data is sourced from over 138 verified sources including official business registries, financial databases, and trusted third-party providers. We maintain a 95%+ accuracy rate and update our database in real-time to ensure you have access to the most current information available.
Yes! We offer a free account that allows you to explore basic company information and get a feel for our platform. To access our advanced AI-powered features, detailed analytics, and full data exports, you'll need to subscribe to one of our paid plans.
You can cancel your subscription at any time through your account settings. When you cancel, you'll maintain access to your subscription benefits until the end of your current billing period. There are no cancellation fees.
Yes, we provide custom enterprise solutions for organizations with specific analytics needs. Enterprise plans include dedicated support, custom integrations, bulk data exports, and API access. Contact our sales team for a personalized consultation.
Our AI engine provides several powerful features:
  • Automated company valuation estimates
  • AI-generated SWOT analysis
  • Financial health scoring
  • Competitive landscape analysis
  • Market positioning insights
  • Business risk assessment
  • Growth potential predictions
  • Industry benchmarking
Keyndex updates company data in real-time from our network of over 138 sources. Financial information is typically updated quarterly, while basic company information like addresses, contacts, and operational status is updated daily. Our AI analysis is refreshed whenever new data becomes available.
Yes, subscribers can export data in multiple formats including PDF reports, Excel spreadsheets, CSV files, and JSON for API integrations. The export options available depend on your subscription plan, with higher tiers offering more comprehensive export capabilities.
Our advanced search engine allows you to find companies using:
  • Company name (with wildcard support)
  • Industry classification (NACE codes)
  • Geographic location (country, region, city)
  • Company size (revenue, employees)
  • Financial criteria (turnover, profit margins)
  • Operational status (active, dissolved, etc.)
  • Key personnel names and roles
  • Ownership structure and subsidiaries
Yes, we offer RESTful API access for enterprise subscribers and developers who want to integrate Keyndex data into their own applications. Our API provides programmatic access to company data, search functionality, and AI-generated insights with comprehensive documentation and support.
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for annual subscriptions. All payment processing is handled through secure, PCI-compliant payment processors to ensure your financial information remains protected.
Our pricing is structured around monthly and annual subscription plans with different feature levels:
  • Basic Plan: Essential company data and limited AI features
  • Professional Plan: Full AI analytics and advanced search
  • Enterprise Plan: Unlimited access, API, and custom features
Annual subscriptions include significant savings compared to monthly billing. Check our pricing page for current rates.
We offer a 30-day money-back guarantee for new subscribers. If you're not satisfied with Keyndex within your first 30 days, contact our support team for a full refund. After 30 days, subscriptions are non-refundable, but you can cancel at any time to prevent future billing.
Yes, you can upgrade or downgrade your subscription at any time through your account settings. When upgrading, the new features take effect immediately with prorated billing. When downgrading, changes take effect at the start of your next billing cycle.
Yes, we offer volume discounts for multiple user licenses and enterprise accounts. Educational institutions and non-profit organizations may qualify for special pricing. Contact our sales team to discuss volume pricing options that fit your organization's needs.
We offer multiple support channels:
  • 24/7 Help Center with guides and tutorials
  • Email support (response within 24 hours)
  • Live chat for subscribers during business hours
  • Phone support for enterprise customers
  • Video tutorials and webinars
You can also create a support ticket through our support portal.
While our database covers 78+ million companies, some very new or small businesses might not be included yet. If you can't find a specific company, please contact our support team with the company details, and we'll investigate adding it to our database.
Data accuracy is crucial to us. If you find incorrect information, please use the "Report Error" button on the company profile page or contact our support team with details. We'll investigate and update the information from our primary sources.
Yes, we offer comprehensive training resources including video tutorials, written guides, webinars, and one-on-one training sessions for enterprise customers. Our goal is to help you maximize the value you get from Keyndex's features and capabilities.

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